Refund policy
Every product page tells you whether a piece is ready to ship or made to order, and whether it is final sale. We will never apply a final-sale rule that wasn't shown to you before checkout.
30-day returns on ready-to-ship pieces
You may return a ready-to-ship piece within 30 days of delivery if it is unworn and undamaged, and returned in its original box with everything it came with, including any grading report. There is no restocking fee. Pieces bought on sale or with a discount code can be returned on the same terms.
Final sale
The following can't be returned or exchanged:
- Made-to-order pieces. Anything crafted after you order, including our diamond tennis bracelets and rings designed in The Ring Atelier.
- Custom and personalized pieces. Engraved pieces, custom designs including custom gemstone pieces, and any piece modified at your request.
- Earrings. For hygiene reasons, all earrings are final sale.
Final sale never applies when a piece arrives damaged, has a manufacturing defect, or is not what you ordered. See below.
Cancelling a made-to-order piece
You can cancel a made-to-order piece within 24 hours of placing your order for a full refund. After that, production has begun and the order can't be cancelled.
Damaged, defective, or incorrect items
If your piece arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos. If a piece develops a manufacturing defect within 60 days of delivery, contact us and we will repair it, replace it, or refund you. In each case we send a prepaid, insured return label. This doesn't cover normal wear, accidental damage, loss of stones caused by impact, or work done by another jeweler.
How to start a return
Email info@opulentrelics.com with your order number and the reason for the return. We reply within one business day with instructions. Please contact us before sending anything back, because returns sent without instructions may be refused.
Return shipping
For a change of mind, you pay for return shipping. Please use a tracked, insured service, since the piece is your responsibility until it reaches us. When the return is our mistake, we provide a prepaid, insured label.
Refunds
We inspect returns when they arrive and refund the original payment method within 3 business days. Your bank may take another 5–10 business days to show the credit. Shipping was free, so nothing is deducted. If you'd like store credit instead of a refund, just ask. Store credit is always your choice and never replaces a refund you're owed.
Exchanges
Ready-to-ship pieces can be exchanged within the same 30 days, depending on availability. Many of our pieces are held in very small numbers. If the piece you want is unavailable, we will refund you instead.
Resizing and repairs
We don't currently offer resizing or repair services, except to fix a manufacturing defect as described above.
Questions
info@opulentrelics.com · 813-476-4485