Shipping policy

Every Opulent Relics order shipped within the United States ships free, with no minimum. Each order is insured to its full value, sent with tracking, and requires a signature on delivery.

When your order ships

Ready-to-ship pieces are inspected, packaged, and dispatched within 1–3 business days.

Made-to-order pieces are crafted after you order. The production window for the metal, size, and stone you choose is shown on the product page before you buy. When your piece is finished, it comes to us for inspection and is presented in Opulent Relics packaging. We dispatch it within 1–3 business days of receiving it.

Orders placed on weekends or holidays are processed the next business day. If we can't ship within the time we stated, we will email you with a revised date and the option to cancel for a full refund.

Carrier and delivery times

We ship with UPS. Most deliveries arrive within 1–5 business days after dispatch. Delivery times are estimates from the carrier and are not guaranteed.

Tracking

You will receive a tracking number by email when your order ships. If tracking hasn't updated within three business days, write to us and we will follow up with the carrier.

Signature on delivery

Every order requires a signature, and this can't be waived. If no one is available, the carrier will leave a notice and either try again or hold the package for pickup. Because of this requirement, we can't ship to P.O. boxes.

Lost or missing packages

If tracking shows your order as delivered but you don't have it, check with others at the address first, then contact us within 7 days of the delivery date shown. We will open a claim with the carrier for you. If the claim confirms the package was not delivered to you, we will replace your piece or refund you in full.

Damaged in transit

If your order arrives damaged, photograph the package and the piece as received and contact us within 48 hours of delivery. Please keep all packaging until the matter is settled, because the carrier needs it for the claim. We will replace the piece or refund you in full, whichever you prefer, and we cover all shipping.

Address accuracy

We ship to the address entered at checkout. If you notice a mistake, contact us right away and we will correct it before dispatch if we can. Once an order has shipped we can't redirect it, and reshipping to a corrected address is charged at cost.

Where we ship

We currently ship within the United States only. Sales tax is calculated at checkout where it applies.

Questions

Email info@opulentrelics.com or call 813-476-4485. We reply within one business day.